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Letter From CEO

Letter From CEO

Letter From the CEO

Sherrie James, RN, MS CEO

September 1, 2020

It is my pleasure to welcome you and invite you to explore our website. With the approach of my second anniversary as CEO of The BridgeWay, I can honestly say that I still feel just as fortunate and excited to be here as I did on day one. It is great to explore different options to continue to meet the needs of those that we serve during the crises that we are all facing. One of the new programs that we now offer, Acute Rehabilitation for Substance Use Disorders, was opened as a direct result of responding to a need in our community. We are committed to continually striving to meet Arkansans’ behavioral health needs and anyone else seeking care at our facility.

One thing that separates us from other facilities is our deliberate focus on empathy, which began several years ago. The program is called Empathy Matters. Its essence is about our staff demonstrating empathy skills to both patients/families and each other. It also includes the fact that we value empathy skills as much as we do technical or clinical skills. These skills are demonstrated in many ways.  One of the more common ones includes genuinely engaging with our patients and listening to them to learn about their experiences. In turn, this enables us to develop a more individualized treatment plan. We work with staff to continue their skills in this area because at the heart of what we do, empathy matters.

Our staff and medical staff are committed to our mission of providing quality care focused on empathy to make us the provider of choice for our clients. We also have an Empathy Matters video and would love for you to view it.

Thank you for visiting our website. Please consider us as your mental health care provider, referral of choice should your clients need services, and potential employer should you be looking for new opportunities. We look forward to hearing from you.

Sherrie James, RN, MS

We’re Just a Phone Call Away

We cannot offer a diagnosis, counseling or recommendations online. We offer confidential assessments at no-cost on-site or through mobile services 24 hours a day, seven days a week. If you or someone you know is experiencing a crisis, please call 800-245-0011. If you need immediate medical assistance, contact 911 or seek the nearest emergency room.