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Patient Satisfaction

Patient Satisfaction

Inpatient and Outpatient Satisfaction Ratings

We take patient satisfaction very seriously at The BridgeWay. We’re always looking for ways to optimize the care and treatment we provide to our community. For that reason, we ask every patient discharged from our facility to provide feedback on their stay and the care they received. Patient satisfaction surveys inform us of a patient-centered perspective of our services.

Patients rate the care they received on a 1 to 5 scale, with 1 = strongly disagree and 5 = strongly agree. We are proud of our staff for their hard work and dedication to our patients, as reflected in our satisfaction scores. Below are the overall program satisfaction scores from January to May of 2020.

Inpatient Satisfaction Survey

Scoring based on a 1-5 scale.
Circle chart showing 4.4 of 5 score
"I felt safe while I was here."
Circle chart showing 4.45 of 5 score
"I was satisfied with my unit/program staff."
Circle chart showing 4.47 of 5 score
"I was satisfied with my physician."
Circle chart showing 4.48 of 5 score
"My treatment goals were met."
Circle chart showing 4.58 of 5 score
"I feel better now than when I was admitted."

Outpatient Satisfaction Survey

Scoring based on a 1-5 scale.
Circle chart showing 4.7 of 5 score
"I felt safe while I was here."
Circle chart showing 4.74 of 5 score
"My therapist responded to and addressed my needs."
Circle chart showing 4.64 of 5 score
"The therapy groups were helpful to me."
Circle chart showing 4.6 of 5 score
"My treatment goals and needs were met."
Circle chart showing 4.62 of 5 score
"I feel better now than when I was admitted."

We're just a phone call away

We cannot offer a diagnosis, counseling or recommendations online. We offer confidential assessments at no-cost on-site or through mobile services 24 hours a day, seven days a week. If you or someone you know is experiencing a crisis, please call 800-245-0011. If you need immediate medical assistance, contact 911 or seek the nearest emergency room.